Add Comment Question: My employer accidentally copied me in on a request to quote my direct accounts. I confronted him and he lied. I have since requested all correspondence should be via email or messenger so I have it in writing. Can I refuse to communicate via phone so that I can have a log of all conversations? Answer: If your employer requires you to communicate via phone then you must use the phone and cannot refuse to answer your employer's phone calls. Your Comment * Your Email * Your Name * Your City Note, your name, city and email is not displayed on the website. It is used to notify you that we have approved your comment.